Frequently Asked Questions
Peptides are chains of amino acids linked by special peptide bonds. In the lab, we build them using solid-phase peptide synthesis: each amino acid is added in sequence while attached to a solid support. Protective groups are used to shield reactive parts until everything is in place. Once the chain is complete, it’s cleaved from the resin, purified, and freeze-dried to produce a stable product.
- Warm the vial to room temperature before opening to avoid moisture condensating on the peptide.
- Weigh only what you need, in a clean environment.
- Reseal the vial tightly after use.
- Store unused peptide at −20°C or lower, with a desiccant to keep moisture out.
- Once reconstituted, refrigeration is essential. For peptides unstable in solution, keep them in a freezer until needed.
UK Orders: Usually sent the next working day on 24hr tracked delivery.
International orders: Usually sent out the next working day on tracked delivery.
Customs delays are outside our direct control. Use the tracking info we provide. If there is no movement for a while, it’s probably just waiting for a local customs check. If you believe the item is lost, check with local authorities first. After a certain time (e.g. 28 business days for many couriers) we can open an investigation.
Yes — every peptide we sell includes a CoA, showing purity, composition, and other key metrics. You’ll be able to download it from the product page. All CoAs are for reference only and must not be altered.
Every batch is third-party lab tested for purity and consistency. We provide Certificates of Analysis (CoA) to verify results, so researchers can purchase with confidence.
We offer multiple secure payment options including credit/debit cards, Apple Pay, google pay and Klarna.
For safety and compliance, we cannot accept returns once an order has been dispatched. If there is an issue with your order, contact us immediately and we’ll resolve it.
We are a UK-based supplier, with local stock ready to ship. This means faster shipping times and no import delays for UK customers.
Yes. We offer international delivery with tracking. Shipping times vary by country. Please check your local import regulations before ordering.
Some peptides arrive in powder (lyophilised) form and require reconstitution with bacteriostatic water. Others are supplied as pre-loaded pens for ease of research. Product descriptions make this clear.
Absolutely. All packages are sent in plain, unbranded packaging/parcels for privacy and security.

